Service

Aftermarket Support

OEM Parts

Availability
With an inventory approaching 500,000 parts, we’re sure to have the part that’s right for your machine. Most common parts are stocked and available for immediate shipment.

Quality
Guaranteed to conform to OEM specifications and the high standards of quality you’ve come to expect from us.

Reliability
Fabricated to original design specifications, ensuring consistent form and fit characteristics.

Customer Service/Parts
Our experienced sales staff is ready to serve you Monday through Friday from 8am to 4:30pm Eastern Time. 413-732-4000

Technical Support
Free technical support and troubleshooting are provided to qualifying Package customers by phone during normal business hours. Our original manufacturing documents, bills of material and intimate knowledge of your machine, all help to keep your products moving. Package engineers and technicians are ready to help. Call us today at 413-732-4000 or email us CustomerService@packagemachinery.com.

Factory-Certified Field Service
For on-site maintenance repairs and troubleshooting to qualified Package Machinery customers, we can promptly dispatch one of our Field Service Technicians to your facility. Please contact us for current rates and information. Contact service@packagemachinery.com.